As we prepared for our CQC visit we felt it was important to stop and think about what our purpose is, what we are providing for all our patients and what we would like in return in order to run a safe, effective, caring, responsive and well led surgery.
Each of our patients matters to us!
Our promise to our patient is to:
v Treat you with respect and courtesy at all times
v Provide you with advice and treatment in a timely manner
v Help you make decisions about your health.
v Treat you as an equal and with dignity at all times
v Discuss your treatment with experts and refer you when necessary
v Guide you through the health and social services
v Ensure we maintain confidentiality with what we discuss and keeping your records secure and safe.
v Keep up to date with development in health care by continuing to learn and ensure our staff are trained to optimum levels to provide you with high levels of care and support
v Treat you with compassion and to enhance your care while you are with us
In return we ask you the patient to:
v Keep your appointments and let us know if you cannot attend an appointment
v Use the out of hour’s service only for an urgent medical condition which cannot wait until the next working day
v Be courteous to our staff who do the best they can for you. “Please” and “Thank you” would be the perfect way to support them
v Talk to us about complaints, suggestions, compliments to ensure we can develop as a surgery.
We will use this mission statement to reflect upon on a regular basis to maintain a high standard of care.